Last updated 1 September 2026 · Provided by HANS INFORMATION (HK) LIMITED
These Terms of Service form a binding agreement between you, the user or client, and HANS INFORMATION (HK) LIMITED, the company that operates the Polartrade website and provides the trade information and market intelligence services described on it. The company is registered in Hong Kong at Rm D07 8/F KAI TAK FTY BLDG, 99 KING FUK ST, Kowloon City, Hong Kong (HK). Each reference to we, us or our in these terms means HANS INFORMATION (HK) LIMITED, and each reference to you or your means the person or organisation using the site or receiving our services.
By accessing the website, submitting an enquiry, or accepting a written proposal, you confirm that you have read, understood and agreed to be bound by these terms. If you are acting on behalf of an organisation, you warrant that you have the authority to bind that organisation. If you do not agree with these terms, you should not use the website or the services.
The developer HansInfo operates the technical infrastructure of the site on our behalf. Nothing in these terms creates any right for you in respect of HansInfo, and HansInfo carries no liability to you under these terms.
The Polartrade site is intended for individuals who are at least sixteen years of age and who are acting for a business, research or professional purpose. A person under the age of sixteen may not use the site or the services. By using the site, you confirm that you meet this age requirement and that your use complies with the laws of your home jurisdiction.
Use of the site is subject to your compliance with these terms and with any applicable law or regulation, including those that govern export controls, trade sanctions and the transfer of commercial information. You are responsible for obtaining any permission that your own organisation requires before you submit an enquiry or enter into an engagement.
If we determine that a user has misrepresented their authority or eligibility, we may refuse a service, cancel an engagement or suspend access without prior notice. Any service already delivered before such a determination remains payable in accordance with these terms.
Polartrade provides professional research and data services relating to international trade. These include trade data intelligence, commodity price tracking, supply chain analytics, market entry research, customs and compliance data, and partner verification reports. The description of these services on the website is a general summary and does not itself form a contract.
We provide our services with reasonable skill and care and in accordance with ethical research practices. Our reports are prepared from information we believe to be current and reliable at the time of preparation, drawn from public registers, official records and our own reference files. We do not guarantee that any report is a complete or error-free account of the matter investigated.
We reserve the right to refine, replace or discontinue a service at any time. Where a service is discontinued before completion, we will use reasonable efforts to complete or refund any paid portion under section 18.
When you request a research or verification service, our desk will issue a written proposal that sets out the scope, the deliverables, the timeline, the fee and any assumptions. No engagement begins until you accept that proposal in writing. An email confirming acceptance is sufficient.
A proposal is valid for the period stated in the proposal, usually thirty days. If you do not accept within that period, we may reissue the proposal with revised terms or withdraw it. Any change to a scope after acceptance must be agreed in writing, and a changed scope may result in an adjusted fee and timeline.
We may decline any proposal for any lawful reason, including a conflict of interest, a sanctions concern or a technical limitation. Where we decline after you have made a payment, we will refund that payment within a reasonable period.
Fees for our services are stated in the relevant proposal and, unless otherwise agreed, are quoted in United States dollars. All fees are exclusive of any taxes, duties or banking charges that apply to the transaction unless the proposal states otherwise. You are responsible for such charges.
Payment terms are set out in the proposal. Where a deposit is required, work begins after the deposit is received. Where no deposit is required, the full fee is invoiced on delivery of the report unless different terms are agreed. Invoices are payable within the period stated on the invoice, which is generally thirty days.
If a payment is not received by the due date, we may suspend further work or delivery until the account is settled, and we may charge a late payment handling fee at the rate permitted by law on the overdue amount. We do not deliver final reports until all fees are paid in full.
When you submit an enquiry, you agree to provide accurate, current and complete information as it relates to your request. You agree not to misrepresent your identity, the identity of the organisation you act for, or the purpose of the enquiry.
You retain responsibility for the information you provide and for obtaining any consent required to share it with us. We rely on your representations when we carry out a verification or research task, and we cannot be liable for an inaccurate result caused by incorrect or incomplete information supplied by you.
You agree not to submit an enquiry for any unlawful purpose, including the evasion of sanctions, money laundering, fraud or the harassment of a person. We may decline or refuse to complete an enquiry that we reasonably believe to be unlawful or unethical, and we may report such activity to the appropriate authority where the law permits.
A deliverable is the report, dataset, chart or written analysis that we produce for you under a proposal. Unless a separate agreement states otherwise, we own all rights in the deliverables, including the compilation, analysis, structure and any original commentary they contain.
Where a deliverable incorporates public data or third-party licensing, we will pass on any restriction that applies to that underlying material. You are responsible for complying with such restrictions as they appear in the report. The personal information of any identified individual within a deliverable remains subject to the relevant privacy laws.
We may retain a copy of a deliverable for record-keeping, audit and quality purposes, and we may reuse aggregated and anonymised research data in later work, provided that no specific client or individual can be identified.
When we deliver a report to you for a paid engagement, we grant you a non-exclusive, non-transferable, revocable licence to use the report for your own internal business and decision-making purposes. This licence is limited to your own use and does not permit you to resell, redistribute or republish the report, or any substantial part of it, without our prior written consent.
You may share a report with your own advisers, counsel or auditors who need it to support the purpose for which the report was commissioned, provided they agree to the same restrictions. You may not extract a data feed from a report to build a competing dataset or to offer a competing service.
If you wish to use a deliverable for a broader purpose, such as republication or commercial resale, please contact us to agree a separate licence and fee. Unauthorised use may result in the termination of the licence and legal action.
Both parties will keep confidential any non-public information received from the other that is marked confidential or that is reasonably understood to be confidential. Confidential information includes the scope of an engagement, the identity of a client, the data you provide to us and any findings you ask us not to release.
We will not disclose your engagement to a third party, including a competitor of yours, except where necessary to deliver the service under a confidentiality obligation, or where required by law. We will notify you where we are legally compelled to disclose, unless the law forbids such notification.
The confidentiality obligation does not apply to information that is or becomes public through no fault of the recipient, information that was lawfully in the recipient possession before receipt, or information independently developed without reference to the confidential material. This obligation survives the end of the engagement.
Our reports provide information and analysis for general commercial decision-making. They are not legal, tax, financial, accounting or investment advice, and they are not a substitute for a qualified adviser in those fields. You should obtain independent professional advice before making decisions that rely on the information we provide.
In particular, a verification report confirms the current state of public records we were able to access; it does not constitute a legal clearance opinion, a credit rating or a guarantee of a counterparty future conduct. A compliance note summarises rules as we understand them and does not bind any customs authority.
You are responsible for the final decision and for any consequence of relying on a report. We present evidence so you can decide with better information, but we do not make the decision for you.
We prepare reports carefully and cross-check data against multiple sources wherever possible. However, records change, registries can lag, and some private transactions are never reflected in public data. We therefore do not warrant that every figure in a report is accurate, complete or current.
If, within a reasonable period after delivery, you identify a demonstrable error in a report caused by our mistake, we will, at our option, correct the report at no cost or refund the fee attributable to the affected portion. You agree to notify us promptly of any material error you discover so that we may address it.
This section sets out your sole remedy for an inaccurate report, subject to the limitation of liability in section 13 and the warranty disclaimer in section 12.
The website and the services are provided on an as is basis and on an as available basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement and the accuracy or completeness of any content.
We do not warrant that the website will be uninterrupted, secure or error-free, that defects will be corrected, or that the site or the servers that host it are free of viruses or other harmful components. You access the site and download any material at your own risk.
Nothing in these terms excludes a warranty or right that cannot be excluded under the law of your home jurisdiction. Where such a right exists, it applies to the extent required by law and nothing here limits it.
To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the website, the services or these terms, whether in contract, tort, or otherwise, will not exceed the amount you paid us for the specific service giving rise to the claim, or one hundred United States dollars if you paid nothing.
In no event will we be liable for any indirect, incidental, special, punitive or consequential damages, or for any loss of profits, revenue, data, goodwill or opportunity, even if we were advised of the possibility of such damages. This includes any loss arising from your reliance on a report or from a delay in delivery caused by events beyond our reasonable control.
Where liability cannot be excluded by law, it is limited to the minimum extent permitted. The limitation in this section does not apply to liability arising from fraud, wilful misconduct or death or personal injury caused by our negligence, or to any liability that cannot be limited by law.
You agree to indemnify and hold harmless HANS INFORMATION (HK) LIMITED, its directors, officers, employees, contractors and partners from and against any claim, loss, damage, expense or liability arising out of your use of the website, your breach of these terms, or your unlawful or unauthorised use of a deliverable.
This indemnity covers reasonable legal fees and costs incurred in defending a claim. It does not apply to the extent that the claim arises from our fraud, wilful misconduct or a requirement of law.
We may, at our option, assume the sole defence of a claim for which we are entitled to an indemnity, and you agree to cooperate with us in that defence at your own cost.
You agree not to use the website in a manner that is unlawful, harmful, misleading, or that interferes with its operation. Prohibited conduct includes attempting to gain unauthorised access to our systems, submitting malicious code, scraping the site at excessive volume, or transmitting content that is defamatory or infringes the rights of another.
You agree not to use the site to collect personal information about others without their consent, and not to use the site or a deliverable to harass, disparage or threaten any person. You agree to comply with all applicable export, re-export and sanctions laws in your use of the services.
We may monitor the site for security and operational purposes and may remove or block content or access that we reasonably believe violates these terms, without affecting our other rights.
The Polartrade name, the site design, the text, graphics, logos, the berg-and-aurora visual motif and the arrangement of content on the site are owned by or licensed to HANS INFORMATION (HK) LIMITED and are protected by copyright, trade mark and other intellectual property laws.
You may view and print pages of the site for your own lawful use, and you may share a link to the site. You may not copy, reproduce, republish, upload, post, or distribute the site content in a way that suggests endorsement, or use it to create derivative works, without our written consent.
Nothing in these terms transfers any intellectual property right to you, except the limited licence described in section 8 in respect of deliverables you have paid for.
The site may display content, links and references supplied by third parties. We do not control, verify or endorse such content, and we are not responsible for its accuracy or legality. Your use of a third-party site is governed by that site terms and privacy policy.
Where a report cites a third-party source, the citation is provided for transparency and does not mean the third party has endorsed our analysis or accepts responsibility for it. You should verify any critical external assertion with the source itself.
We are not liable for any loss arising from reliance on third-party content accessed through the site, and any such reliance is at your own risk.
You may terminate an engagement under a proposal before work begins by notifying us in writing, in which case any deposit will be refunded in full. Once work has begun, you may cancel with notice, but fees for work already completed and for reasonable costs incurred to that date remain payable.
We may terminate an engagement immediately if you breach these terms, fail to pay an invoice by its due date, or misuse a deliverable. On termination for breach, amounts paid are not refundable, and amounts owing become immediately due.
On any termination, each party will return or destroy the other confidential information on request, and the sections of these terms that by their nature should survive, including those concerning confidentiality, intellectual property, limitation of liability and governing law, will survive.
We may suspend or restrict your access to the website at any time, with or without notice, where we reasonably believe such action is needed to protect the security, integrity or availability of the site, to protect other users, or to comply with a legal requirement.
Where a suspension is due to our maintenance or to a failure on our side, we will restore access promptly and will not hold you liable for any downtime. Where a suspension is due to your breach, your rights under these terms are suspended for the period, and we may pursue our other remedies.
A suspension under this section does not constitute a termination, and the remaining terms continue to apply.
These terms and any engagement made under them are governed by the laws of the Hong Kong Special Administrative Region of the People Republic of China, without regard to its conflict-of-law principles. You agree that the courts of Hong Kong have exclusive jurisdiction over any dispute arising out of these terms, subject to any mandatory rule of the law of your own residence.
Nothing in this section limits any rights you hold under consumer protection law that cannot be waived, and it does not apply to any claim where the law of your country provides you a non-excludable forum or right.
Before commencing any formal legal proceeding, both parties agree to attempt to resolve a dispute through good-faith negotiation. Either party may initiate this process by sending a written notice describing the dispute to the other, and senior representatives will meet or exchange correspondence within twenty days to seek a resolution.
If the parties cannot resolve a dispute through negotiation, it may be referred to mediation in Hong Kong at a mutually agreed mediator. Participation in mediation is voluntary and without prejudice to either party legal rights.
This section does not prevent either party from seeking urgent injunctive or interim relief to protect its confidential information, intellectual property or other legal rights.
If any provision of these terms is held to be invalid, illegal or unenforceable, that provision will be enforced to the extent permitted, and the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced by a valid one that most closely reflects its original intent.
The failure to enforce a provision does not constitute a waiver of that provision and does not affect the right to enforce it later. A waiver of a breach on one occasion does not waive the same or a different breach on another occasion.
These terms, together with any written proposal you accept and the privacy policy, constitute the entire agreement between you and us in relation to the website and the services. They replace all prior discussions, representations and agreements on the subject, whether written or oral.
Any heading in these terms is for convenience only and does not affect the interpretation of the text. Any reference to a statute, regulation or directive includes its successors and any comparable provision.
Questions or notices under these terms should be sent to the following address and details. HANS INFORMATION (HK) LIMITED, Rm D07 8/F KAI TAK FTY BLDG, 99 KING FUK ST, Kowloon City, Hong Kong (HK). Email support@polartrade.buzz. Telephone +18027366792.
A notice is deemed given when sent by email to the address provided and received by the intended recipient, unless an automatic reply indicates non-delivery. Written acceptance of a proposal may be sent to the same email address and will be effective on receipt.
We may revise these terms from time to time to reflect changes in our services, the law or operational practice. We will post the revised terms on this page and update the last updated date. For significant changes, we will add a notice on the homepage for a reasonable period.
Where an engagement is already in progress, the terms in effect at the time you accepted the proposal continue to govern that engagement, unless both parties agree otherwise in writing. Terms that benefit from survival under section 18 continue to apply after any change.
By continuing to use the website after a revision, you accept the revised terms. If you do not accept them, you should stop using the site and contact us about any existing engagement.